Manor Heath Hotel
Terms and Conditions
When you book your hotel accommodation you enter into a legally binding contract subject to the conditions set out below. It is in your own interest to read them carefully.
A non-refundable deposit cheque or credit/debit transaction of £30.00 per person (£15.00 for single travellers) will be asked for at time of booking. If no deposit is received within 5 days the booking will be cancelled. A credit /debit payment for a deposit will be required for any booking made within 7 days of arrival. This transaction will be subject to an additional 1% handling charge, the minimum amount being £1.00. Cancellation less than two weeks before the date of arrival or during the period booked will be charged at the full cost, unless we can relet the room for which a refund will be made pro rata.
All our bedrooms, en suites, upper floors and public areas are non-smoking areas – it is against the law to smoke any part of this building. If any guest is found smoking in the hotel they will be asked to leave the premises, no deposit will be refunded. We as the proprietors reserve the right to levy a £50.00 charge for materials and labour to clean the fabrics and furnishings and any additional charges for the replacement of our property if it is damaged through burn marks due to cigarettes. There will be a further charge of £50.00 as compensation towards ourselves if a guest is found smoking in the hotel bedrooms. This charge is to cover our loss of earnings due to inability to let out the room the following day. Further charges may be incurred if the room has to remain empty to carry out further cleaning/remedial work and if further bookings have to be cancelled as a result due to smokers breaking the law.
If it becomes necessary to cancel your booking we shall do our best to arrange alternative accommodation of a similar standard or we will provide a full refund. We reserve the right to alter rooms allocated if necessary. No refunds/reductions will be given for meals booked and not taken. On receipt of your deposit or credit debit card details, we accept that you have read and understood these terms and conditions and abide by them. On receipt of deposit either by cheque or credit/debit card these aforesaid terms and conditions are legally binding.
The replacement value or dry cleaning costs for all linen, upholstery and carpets that are irreversibly stained will be charged for, for example ink, lucozade, waterproof mascara, food dyes, sick, bleach, hair dye. Guests will be required to pay for any loss or damage to furniture or equipment provided in accommodation. Guests are required to report to us immediately any details of any damage done to the property or any of the furniture, fixtures, fittings and effects to enable replacement to be arranged. We reserve the right to evict any persons causing nuisance or disturbance at any time during their stay without liability or refund. Only the persons stated on the booking in card will be permitted to occupy the hotel bedrooms, all non residents must use the lounge on the ground floor. We are relieved of all liability should the accommodation not be made available due to circumstances beyond our control and the deposit will be refunded in full. The tariff is calculated with VAT at 20%. If there is any rise in the rate, an increase may be applicable.
